SHIPPING POLICY

DELIVERY TIME

IF THE SHIPPING ADDRESS IS LOCATED IN THE STATE OF FLORIDA, YOU WILL RECEIVE YOUR ORDER WITHIN APPROXIMATELY ONE (1) TO THREE (3) WORKING DAYS FROM THE DATE OF SHIPMENT, DELIVERIES WILL BE MADE THROUGHOUT THE DAY, WITHOUT TIME PREFERENCE.

CASTAÑER MAY EXTEND DELIVERY TIMES IN PERIODS OF SALES AND HIGH SEASON OR WHEN AN IRREGULARITY IS DETECTED IN THE ORDER. THE DELIVERY TIME WILL NEVER EXCEED THIRTY (30) DAYS FROM THE DATE OF ORDER CONFIRMATION.

SATURDAYS, SUNDAYS AND HOLIDAYS ARE BINDING WHEN CONFIRMED BY THE CUSTOMER IN THE PURCHASE PROCEDURE. NO DELIVERIES WILL BE MADE ON THE NEXT BUSINESS DAY.

THE ORDER OF THE PRODUCT SHALL BE BINDING WHEN THE CUSTOMER CONFIRMS IT IN THE PURCHASE PROCEDURE.

DELIVERIES WILL BE MADE TO THE PLACE YOU HAVE INDICATED IN THE PURCHASE PROCEDURE.

DELIVERY INCIDENTS

WE WILL DELIVER YOUR PRODUCTS TO THE ADDRESS YOU HAVE INDICATED IN THE PURCHASE PROCEDURE. IF AN ERROR IN THE ADDRESS IS DETECTED, THE CUSTOMER SERVICE DEPARTMENT WILL CONTACT YOU AS SOON AS POSSIBLE.

SHIPPING ADDRESSES MUST BE PHYSICAL LOCATIONS ACCESSIBLE TO COURIER COMPANIES.

IF AT THE TIME OF DELIVERY OF THE PRODUCTS THERE WAS NO ONE AT YOUR HOME, THE COURIER COMPANY WILL MAKE UP TO THREE (3) ATTEMPTS. IF YOUR SHIPMENT IS NOT DELIVERED AFTER THESE ATTEMPTS, YOUR ORDER WILL BE RETURNED TO CASTAÑER AND YOU WILL NEED TO CONTACT THE CUSTOMER SERVICE DEPARTMENT AT INFO.FL@CASTANER.COM TO ARRANGE DELIVERY.

IF YOU WANT TO CHANGE THE DELIVERY ADDRESS AFTER PURCHASING THE PRODUCT, PLEASE CONTACT THE CUSTOMER SERVICE DEPARTMENT AT INFO.FL@CASTANER.COM INDICATING THE ORDER NUMBER AND THE CORRECT SHIPPING ADDRESS. THE CHANGE OF ADDRESS WILL BE MADE IF THE ORDER HAS NOT BEEN SHIPPED.

INFORMATION ON SHIPPING COSTS

ALL ORDERS PLACED ON CASTANER. ARE FREE OF CHARGE. RATES ARE SUBJECT TO CHANGE ACCORDING TO SPECIFIC PROMOTIONS. YOU ACCEPT THE RATE IN THE ORDER FORM.

IN CASE THE SHIPMENT HAS CUSTOMS CHARGES, THESE WILL BE PAID BY THE CLIENT.

CASTAÑER RESERVES THE RIGHT TO MODIFY THESE AMOUNTS AND CONDITIONS.

AVAILABILITY

ALL PRODUCT PURCHASE ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY. IN CASE OF UNAVAILABILITY OF THE CONTRACTED PRODUCT, CASTAÑER WILL INFORM YOU OF THIS AND MAY OFFER YOU A PRODUCT OF SIMILAR CHARACTERISTICS OF EQUAL OR HIGHER QUALITY, ALTHOUGH YOU CAN CANCEL THE PURCHASE REQUEST AND RECOVER THE AMOUNT PAID AS SOON AS POSSIBLE.

ALL OTHER TERMS AND CONDITIONS SET FORTH IN THE 'SHIPPING AND HANDLING POLICY' SHALL ALSO APPLY.

IF YOU HAVENT RECEIVED YOUR ORDER

YOU CAN TRACK YOUR ORDER VIA THE INFORMATION GIVEN ON THE SHIPPING CONFIRMATION EMAIL (TRACKING/WAYBILL) AND ON THE ACCOUNTS PAGE ON OUR WEBSITE.

ALTERNATIVELY, THERE MAY BE AN ADDRESS QUERY THAT REQUIRES THE COURIER TO CONTACT YOU. TO HELP MAKE DELIVERY AS SMOOTH AS POSSIBLE, PLEASE ENSURE YOU INCLUDE CORRECT DETAILS FOR BOTH YOUR CONTACT NUMBER AND EMAIL WHEN PROCESSING AN ORDER THROUGH OUR STORE.

BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM, WE ALWAYS RECOMMEND YOU CHECK FOR A CARD OR WITH YOUR NEIGHBOURS IN CASE THEY HAVE SIGNED FOR YOUR DELIVERY.

IF YOU HAVE CHECKED THESE OPTIONS AND STILL CANNOT LOCATE YOUR PARCEL, PLEASE EMAIL OUR CUSTOMER CARE TEAM AT INFO.FL@CASTANER.COM WE WILL OPEN AN INVESTIGATION WITH OUR COURIER. PLEASE NOTE YOU WILL NEED TO DO THIS WITHIN 30 DAYS OF YOUR DELIVERY DATE.

THE INVESTIGATIONS CAN TAKE UP TO 28 DAYS. IN THIS TIME, THE COURIER WILL TRY TO LOCATE THE PARCEL.

ANY PARCELS THAT HAVE HAD A SIGNATURE RELEASE GIVEN, WE SADLY CANNOT BE HELD RESPONSIBLE FOR. WE WOULD LIKE TO KINDLY ADVISE THAT WE HAVE TO ALLOW OUR COURIER TIME TO CONCLUDE THEIR INVESTIGATION BEFORE WE CAN PROCEED TO THE NEXT STEPS.

IF DELIVERY HAS BEEN COMPLETED WITH OUR COURIER CORRECTLY, THEN SADLY ANY PARCELS THAT ARE LOST OR STOLEN CANNOT BE COVERED BY US.

FREE SHIPPING & RETURNS

SHIPPING POLICY

COMPANY

ONLINE STORE

SUBSCRIBE TO OUR NEWSLETTER