RETURN POLICY
WE HOPE YOU LOVE YOUR PURCHASE FROM CASTAÑER, NONETHELESS, IF YOUR ORDER HAS NOT MET YOUR EXPECTATIONS, WE WILL GLADLY ISSUE A REFUND FOR FULL-PRICE ITEMS, FOR THE VALUE OF MERCHANDISE RETURNED, WITHIN FOURTEEN (14) DAYS OF PURCHASE.
IN ORDER TO ENSURE THE QUALITY OF OUR PRODUCT, THE RETURNED MERCHANDISE MUST NOT BE WORN, ALTERED, OR WASHED. IT MUST INCLUDE THE ORIGINAL SHOEBOX IN ITS ORIGINAL CONDITION. CASTAÑER RESERVES THE RIGHT TO REFUSE ANY RETURN OR EXCHANGE OF MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.
CASTAÑER WILL ALSO RESERVE THE RIGHT TO REFUSE ANY RETURN WHOSE ORDER HAS NOT BEEN PLACED IN THE FLORIDA E-COMMERCE PLATFORM OR PURCHASED DIRECTLY IN OUR PHYSICAL STORE AT AVENTURA MALL.
IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, PLEASE SEND US THE PHOTOGRAPHIC REFERENCES TO THE FOLLOWING EMAIL INFO.FL@CASTANER.COM SO WE CAN FURTHER ASSIST YOU.
ITEMS MARKED ON SALE ARE NOT ELIGIBLE FOR RETURN REGARDLESS OF FIT.
EXCHANGES ARE NOT PERMITTED
IN ORDER TO EXCHANGE AN ARTICLE, IT WILL BE NECESSARY TO RETURN THE ARTICLE TO BE EXCHANGED AND, SUBSEQUENTLY, ONCE THE RELEVANT ECONOMIC REFUND HAS BEEN RECEIVED, THE CUSTOMER WILL BE ABLE TO PLACE A NEW ORDER. THE PRICES OF THE ARTICLES MAY VARY DURING PERIODS OF SALES OR PROMOTIONS. EXCHANGES WILL BE SUBJECT TO THE AVAILABILITY OF INVENTORY AT THE TIME OF THE NEW PURCHASE.
TO REQUEST AN EXCHANGE, PLEASE REACH OUT TO US AT INFO.FL@CASTANER.COM FOR FURTHER ASSISTANCE. RETURNED ITEMS MUST BE SENT BACK WITHIN SEVEN (7) DAYS OF REQUEST.
RETURN OR EXCHANGE IN CASTAÑER STORE AT AVENTURA MALL
YOU CAN PROCESS YOUR RETURN OR EXCHANGE ONLINE BY ACCESSING YOUR PROFILE ACCOUNT ON OUR WEBSITE OR BY EMAILING US AT INFO.FL@CASTANER.COM.
FOR ANY FURTHER QUESTIONS OR ASSISTANCE, PLEASE FEEL FREE TO EMAIL US OR CONTACT US AT +1 305 338-7228
CASTAÑER ALSO ACCEPTS RETURNS AND EXCHANGES REQUESTED DIRECTLY AT OUR PHYSICAL STORE LOCATED AT THE AVENTURA MALL.
THE STORE IS LOCATED AT:
19501 BISCAYNE BLVD, AVENTURA, FL 33180, UNITED STATES
AVENTURA MALL, LOWER LEVEL, UNIT 781, CASTAÑER
RETURN POLICY
REQUESTING A RETURN
ALL RETURNS FOR ONLINE ORDERS MUST BE INITIATED THROUGH OUR WEBSITE OR BY EMAIL. SIMPLY VISIT YOUR ACCOUNT PROFILE ON OUR WEBSITE TO REQUEST A RETURN, OR CONTACT US DIRECTLY AT INFO.FL@CASTANER.COM. ONCE YOUR RETURN IS APPROVED, YOU'LL RECEIVE FURTHER INSTRUCTIONS VIA EMAIL.
RETURN OPTIONS
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ONLINE REQUEST: VISIT YOUR ACCOUNT PROFILE ON OUR WEBSITE TO INITIATE A RETURN REQUEST. ONCE APPROVED, YOU'LL RECEIVE A RETURN AUTHORIZATION AND FURTHER INSTRUCTIONS VIA EMAIL.
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EMAIL REQUEST: IF YOU PREFER, YOU CAN EMAIL US DIRECTLY AT INFO.FL@CASTANER.COM TO REQUEST A RETURN. ONCE APPROVED, YOU'LL RECEIVE A RETURN AUTHORIZATION AND FURTHER INSTRUCTIONS VIA EMAIL.
PLEASE NOTE: WE NO LONGER INCLUDE PRE-PAID SHIPPING LABELS INSIDE THE BOXES. ALL RETURN SHIPPING LABELS WILL BE PROVIDED UPON APPROVAL OF YOUR RETURN REQUEST.